Returns & Reassurance
🔄 Returns & Reassurance
We want you to be happy with your order. If something isn't right, here's how we handle it.
📋 Our Return Policy
✅ Returns accepted within 30 days of confirmed delivery
✅ Items must be unworn, unwashed, and unused — in original condition with tags attached and original packaging
❌ Final sale and clearance items are not eligible for return
❌ Items damaged due to misuse cannot be returned
🛍️ CJ Dropshipping Items & Shipping Delays
Many of our products are fulfilled through CJdropshipping and ship directly from overseas warehouses in China — including all US domestic orders. Transit times can range from 15–35 business days for both US and international orders, and in some cases up to 6 weeks or longer due to customs processing or carrier delays.
• If your order has not arrived within 45 days of your ship date, contact us at support@goodlifegoods.us and we will investigate immediately
• If your order is confirmed lost or undeliverable, we will issue a full refund or replacement at no cost to you
• Customs delays do not qualify as grounds for a refund while the package is still in transit — but we promise to stay in communication and resolve any issues fairly 💙
• Customs duties, import taxes, or fees charged by your country are the responsibility of the customer and are non-refundable
🧴 Quality Concerns After Washing
We want you to love your items for the long haul! If your item shows a quality defect — including damage after the first wash — please contact us at support@goodlifegoods.us within 7 days with a photo of the issue and your order number. We will work with you to make it right with a replacement or refund. 💙
To protect your items, we recommend:
• Wash in cold water on a gentle cycle
• Turn garments inside out before washing
• Hang dry or tumble dry on low heat
• Do not bleach or iron directly on printed areas
📩 How to Start a Return
1. Email support@goodlifegoods.us within 30 days of delivery with your order number, the item(s) you'd like to return, and your reason
2. We'll respond within 2 business days with return authorization and next steps
3. Do not send items back without prior approval
4. Once received and inspected, we'll notify you of the outcome within 5 business days
5. Approved refunds are processed to your original payment method within 5–10 business days
🚨 Damaged, Defective, or Wrong Item?
Contact us within 7 days of delivery with photos and your order number. We'll offer a full refund or replacement at no cost — no return shipping needed.
🔄 Exchanges
We don't offer direct exchanges. Return your original item and place a new order for what you'd like instead.
📦 Shipping Costs
Original shipping is non-refundable unless the return is due to our error. Return shipping is the customer's responsibility, except for damaged, defective, or incorrect items.
🖨️ Print-on-Demand Items (Printify)
Print-on-demand products are custom-made upon order and cannot be returned for change of mind or incorrect size selection. If your item arrives defective, damaged, or with a print error, contact us within 30 days of delivery at support@goodlifegoods.us with a photo and your order number — we'll replace it or refund you at no cost.
📚 Printed Books, Journals & Planners (Lulu Direct)
All books, journals, and planners are printed to order through Lulu Direct and are non-refundable and non-returnable for change of mind. If your book arrives damaged, defective, or with a print error, contact us within 7 days of delivery at support@goodlifegoods.us with a photo and your order number — we'll make it right with a replacement or refund at no cost to you.
💾 Digital Downloads
All digital product sales are final once the download link has been accessed or delivered. If you experience a technical issue, contact us within 7 days of purchase and we'll resolve it promptly.
🏅 Our Promise
If there's an issue with your order, we'll work to make it right. Reach out and we'll take it from there. 💙
Questions? Contact us — we respond within 2 business days.
Last updated: September 2026
