FAQ's & Help Center
🛟 Help Center
Find quick answers below. If you don't see what you're looking for, reach out — we're happy to help.
Quick Links
- 📦 Track Your Order
- 💌 Contact Us
- 🔄 Return Policy
- 🚚 Shipping Policy
- 🔐 Privacy Policy
- 📋 Terms of Service
📧 Contact Support
Email us at support@goodlifegoods.us. We respond within 1–2 business days, Monday through Friday.
Frequently Asked Questions
🚚 Shipping
How long does shipping take?
Orders are processed within 1–3 business days, then shipped. Estimated delivery times after shipping:
- United States: 7–20 business days
- International: 7–20 business days
All delivery timeframes are estimates and may vary due to carrier delays, customs processing, or peak seasons.
Do you offer free shipping?
Yes — free standard shipping on all US orders over $50. Free international shipping on orders over $75.
How much is standard shipping?
US standard shipping is $8.00. International standard shipping is $17.99.
Do you offer express shipping?
Yes! Express shipping is available at checkout — $15.00 for domestic orders (4–8 business days) and $29.99 for international orders (3–8 business days).
Do you ship internationally?
Yes — we ship to 27+ countries worldwide. International standard shipping is $17.99 (7–20 business days), with free shipping on orders over $75.
Will I get a tracking number?
Yes. Once your order ships, you'll get a tracking number by email. Allow 3–5 business days for tracking to update after your shipping confirmation.
What about customs and duties?
International orders may be subject to customs fees or import duties upon arrival. These charges are the customer's responsibility and vary by country. Good Life Goods has no control over customs processing times or fees.
🔄 Returns & Refunds
What's your return policy?
We accept return requests within 30 days of confirmed delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items are not eligible. Email us first — do not send items back without prior approval.
What about print-on-demand items?
Print-on-demand products (Printify) are custom-made upon order and cannot be returned for change of mind or incorrect size selection. If your item arrives defective, damaged, or with a print error, contact us within 30 days of delivery with a photo — we'll replace it or refund you at no cost.
What about digital downloads?
All digital product sales are final once the download link has been accessed or delivered. If you experience a technical issue, contact us within 7 days of purchase and we'll resolve it promptly.
What if my item arrives damaged or wrong?
Contact us within 30 days of delivery at support@goodlifegoods.us with a photo and your order number. We'll resolve it with a replacement or refund — no return shipping needed.
How long do refunds take?
Once approved, refunds are processed within 5–10 business days to your original payment method.
💳 Orders & Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Shop Pay Installments, Apple Pay, and Google Pay.
Do you have any discount codes?
Yes! Use code WELCOME15 for 15% off your first order. Returning customers can use THANKYOU10 for 10% off. Codes are valid for one use per customer and cannot be combined with other offers.
Can I change or cancel my order?
We process orders quickly. Contact us as soon as possible if you need changes. We cannot guarantee modifications once an order is in fulfillment.
🏪 About Good Life Goods
Do you have retail store locations?
We are an online-only store. Shop anytime at goodlifegoods.us — no lines, no parking, just good vibes. 😊
Do you offer bulk or wholesale orders?
We don't offer bulk or wholesale ordering at this time. Stay tuned — we may explore this in the future!
🛍️ Products
Where do your products come from?
Good Life Goods works with a trusted network of fulfillment partners — including CJdropshipping and Printify — to source and ship our products. Digital products are delivered instantly via Filemonk.
Do products look like the photos?
We use accurate photos wherever possible. Minor color variations can occur due to screen settings or lighting. If you're unsure, reach out before ordering.
🤖 Goody's Good Life
What is Goody's Good Life?
Goody's Good Life is our children's book series featuring Goody — a lovable little robot with a big heart and a mission to inspire. Books are available as instant digital downloads. More titles and merch dropping soon!
Where can I find Goody books and merch?
Visit our Meet Goody collection to shop books, merch, and more.
💬 Still have a question?
Email us at support@goodlifegoods.us. We respond within 1–2 business days, Monday through Friday.
Last updated: June 2026
