💙 Our Promise — Your satisfaction matters to us. If something isn't right with your order, we're here to make it right — quickly and hassle-free.
✅ What Can Be Returned We accept returns within 30 days of confirmed delivery on items that are:
- Unworn, unwashed, and unused
- In original condition with tags still attached
- In their original packaging
The following cannot be returned: final sale items, clearance items, or items damaged due to misuse.
🛍️ CJ DROPSHIPPING ITEMS & SHIPPING DELAYS
Many of our products are fulfilled through CJdropshipping and ship directly from overseas warehouses in China — including all US domestic orders. Transit times can range from 15–35 business days for both US and international orders, and in some cases up to 6 weeks or longer due to customs processing or carrier delays.
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If your order has not arrived within 45 days of your ship date, contact us at support@goodlifegoods.us and we will investigate immediately
- If your order is confirmed lost or undeliverable, we will issue a full refund or replacement at no cost to you
- Customs delays do not qualify as grounds for a refund while the package is still in transit — but we promise to stay in communication and resolve any issues fairly 💙
- Customs duties, import taxes, or fees charged by your country are the responsibility of the customer and are non-refundable
🧴 QUALITY CONCERNS AFTER WASHING
We want you to love your items for the long haul! If your item shows a quality defect — including damage after the first wash — please contact us at support@goodlifegoods.us within 7 days with a photo of the issue and your order number. We will work with you to make it right with a replacement or refund. 💙
To protect your items, we recommend:
- Wash in cold water on a gentle cycle
- Turn garments inside out before washing
- Hang dry or tumble dry on low heat
- Do not bleach or iron directly on printed areas
🖨️ PRINT-ON-DEMAND & DIGITAL PRODUCTS
Print-on-Demand Items (Printify): Print-on-demand products are custom-made upon order and cannot be returned or exchanged for buyer's remorse, incorrect size selection, or change of mind. Please review size charts carefully before purchasing. If your item arrives defective, damaged, or with a print error, contact us at support@goodlifegoods.us within 30 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you — no return shipping needed.
📚 Printed Books, Journals & Planners (Lulu Direct): All books, journals, and planners are printed to order through Lulu Direct — each copy is made specifically for you. Because of this, printed books, journals, and planners are non-refundable and non-returnable for buyer's remorse or change of mind.
- If your book arrives damaged, defective, or with a printing error, contact us within 7 days of delivery at support@goodlifegoods.us with a photo of the issue
- We will arrange a replacement or full refund at no cost to you — no return shipping needed
- Please note: slight color variations between screen and print are normal and are not considered defects
Digital Downloads (Filemonk): All digital product sales are final once the download link has been accessed or delivered. We do not offer refunds on digital goods. If you experience a technical issue accessing your download, contact us within 7 days of purchase and we will resolve it promptly.
📦 How to Start a Return — It's Simple!
- Email us at support@goodlifegoods.us within 30 days of delivery
- Include your order number, the item(s) you'd like to return, and the reason
- We'll respond within 1–2 business days with your return authorization and instructions
- Pack your item securely and ship it back only after receiving our authorization — do not send items back without prior approval
💳 Refunds Once your return is received and inspected by our fulfillment partner, we'll notify you of the outcome within 5 business days. Approved refunds are processed to your original payment method within 5–10 business days. Shop Pay Installment refunds may take additional time to reflect based on Shopify's installment terms.
⚠️ Damaged, Defective, or Wrong Item? We're sorry if this happened! Contact us within 30 days of delivery with photos of the issue and your order number. We'll arrange a replacement or issue a full refund at no cost to you — no return shipping needed.
🔄 Exchanges We don't offer direct exchanges at this time. To get a different item, simply return your original purchase and place a new order for what you'd like. This ensures the fastest turnaround for you!
🚚 Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or wrong item), in which case both original and return shipping costs are fully refunded. Original shipping fees are non-refundable on standard returns.
💬 Questions? We're happy to help! Reach out anytime at support@goodlifegoods.us and our team will get back to you within 1–2 business days.
Note: EU customers have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason, in accordance with EU consumer protection law. Please note this right does not apply to custom print-on-demand items including printed books, journals, and planners.
Last updated: September 2026
